First of all, we appreciate that it must be frustrating waiting for any replies on the in-app chat right now.
We saw an unexpectedly huge spike in customer signups recently, and are doing our best to catch up. We have hired some additional help to get through this.
This influx of new customers has meant lots more messages coming into our customer ops team, and it’s taking time to triage these.
We’re doing our very best, and will get back to your reply as soon as we can.