I deposited my money to free trade on 29th Jan, contact them a week ago but no reply despite the auto message telling me “usual reply time a day” which has been a week for me.
Will I ever get my money back…I don’t mind waiting if just slow process… but it does feel like no one would ever reply to me and look into the issue and process the refund.
Is my request even acknowledged? No clue, I only know before I am even in the game I already lost my deposit.
Sorry if you can’t handle lots of customers but maybe the company shouldn’t even run if you can’t handle. I’ll speak to my lawyer to see what I can do.