Hello,
Not sure if the problem is on my end or on yours. I set up a standing order and transferred a little bit of money manually using same credentials later. The manual transfer went through fine but the standing order (despite earlier date) doesn’t seem to appear on the account.
It shows in my account statement that money did leave the account on 22nd.
What are my next steps?
Contact customer support in the chat and they will be able to help you out
Deposits made on Friday may not arrive until tuesday due to bank holiday. Does your payment include your personal reference number?
Oh, didn’t realise there is chat support, took me a while to find it in the app.
@Rollingskies I beieve it does. What got me wondering is that i sent a manual top up after my standing order payment already left the account and the manual top up did in fact go through almost immediately, while standing order didn’t.
I’ll reach out to the team on the chat. ty.
iirc, standing orders do usually take longer than normal transfers
Apparently it does take around 3 working days for standing orders, so problem solved i guess.
Hi Alex 
Standing orders are received without remitter’s details so they require some manual intervention from our side. They take a little longer than a faster payment to process, unfortunately 
Do drop us a message on in-app chat if we can help with this at all!
Oh wow, where can I also find the chat in app ?
Thanks in advance
In the app click on the portrait in the top right corner, then scroll down on the screen that opens.
Responses are taking much longer than normal at the moment unfortunately.