I have been trying to ask a question on the in app chat all morining but the chat has become unusable now
Itās been a bit flakey for a while but now I canāt even finish a couple of sentances before it dies.
Basically, youāll be writing a message, the screen will flash and the text box you are typing in disappears (never to reappear), when you click ābackā and go to your profile screen, the āchat with usā button is no longer a button, clicking it now does nothing.
The fix in the past has been to close and restart the app a few times until you get a text box in the chat, but today it breaks again before I can get my message out.
basically I want to move money from my basic to my ISA, but wanted to avoid discussing the specifics on the forum, can anyone from FT help with this or should I just withdraw it to my bank account and then deposit into ISA?
Hi Adam Apologies for the in-chat difficulties there! The Intercom keyboard does disappear/re-appear intermittently, weāre working to have this fixed soon!
As for the āChat with usā button becoming unresponsive, weāve actually fixed this a few months ago, but it sounds like itās made a comeback Can you confirm if youāve had the Freetrade app running in the background (i.e. switched between apps) before re-opening it to chat with us?
Finally, you can request a cash move between your Basic to your ISA account with us at hello@freetrade.io You can choose to withdraw & deposit to your ISA as well, either methods work!