In app chat really buggy on IOS

Morninā€™ all,

I have been trying to ask a question on the in app chat all morining but the chat has become unusable now :frowning:
Itā€™s been a bit flakey for a while but now I canā€™t even finish a couple of sentances before it dies.

Basically, youā€™ll be writing a message, the screen will flash and the text box you are typing in disappears (never to reappear), when you click ā€œbackā€ and go to your profile screen, the ā€œchat with usā€ button is no longer a button, clicking it now does nothing.

The fix in the past has been to close and restart the app a few times until you get a text box in the chat, but today it breaks again before I can get my message out.

basically I want to move money from my basic to my ISA, but wanted to avoid discussing the specifics on the forum, can anyone from FT help with this or should I just withdraw it to my bank account and then deposit into ISA?

thanks yā€™all

Hi Adam :wave: Apologies for the in-chat difficulties there! The Intercom keyboard does disappear/re-appear intermittently, weā€™re working to have this fixed soon!

As for the ā€œChat with usā€ button becoming unresponsive, weā€™ve actually fixed this a few months ago, but it sounds like itā€™s made a comeback :thinking: Can you confirm if youā€™ve had the Freetrade app running in the background (i.e. switched between apps) before re-opening it to chat with us?

Finally, you can request a cash move between your Basic to your ISA account with us at hello@freetrade.io :slight_smile: You can choose to withdraw & deposit to your ISA as well, either methods work!

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Can confirm this was never fixed. It had been this way ever since I used freetrade, before it was occasional but now itā€™s absolutely every time.

I do have FT running in background sometimes but it also happens as I am typing.

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This can be closed now, have contacted support and they are looking into it. Thanks @ElisaE