ISA Declaration Issue

First Time Investing 🐣
1

Already reached out to Freetrade but it says 2 days to respond …..

I tried to put money into my stock and share USA yesterday only for the app to do the transfer , then display a message that it’s gone into my gia because I need to complete an isa declaration for 25/26 and that I can do this in my profile.

Except I can’t.

The only one showing is read only from when I opened it. Same on the desktop site. I hold no other isa.

Super annoying as wanted to buy today. Checked emails and there’s no alert that I needed to do this prior either.

Any ideas please ?

1 Like
2

Hello @BarelyLethal
Have you tried this:
How do I open an ISA? | Support
I can’t reproduce your actions, but by clicking on the profile icon I can access my ISA declaration. I would try to see under your profile if there is a way to complete the declaration, or try to open the ISA using the described process in the link above.

3

Having the same problem right now. This is ridiculous and needs to be sorted asap. need faster reply times especially if you pay for your account like I do!

4

Hi @BarelyLethal & @2107 ,

Thanks for flagging this. I’ve sent you a DM to gather more info so we can look into this for you.

All the best,
Kandi

5

Just press the Top Up button on the account tab, this will force the ISA declaration to occur. I had to do this for the new tax year.

6

Is this still needed?
I’m not getting any msg for a new declaration.