No money transferred

I made a bank transfer on the first, it’s been a week and there is no money on my freetrade account yet! I tried to reach someone via chat and no reply from anyone, they sent me a reminder on my email saying that I haven’t topped up my account, I replied to the email and guess what? No answer!

Hi Talita, welcome to the forum :wave:

I’m sorry you’re having issues with your bank transfer and that your funds have not reached your account.

Usually, cash takes a couple of hours to arrive.

Very occasionally, and unfortunately, there can be a delay in cash reaching your account, for a variety of reasons.

We’re super busy right now after a surge in new customers, but are making good progress in catching up on messages and we’re sorry you have not yet received a reply.

Could you try to delete and reinstall the app, as that may work. If not, please send us an email at hello@freetrade.io and we’ll get someone to check it out as soon as possible. :pray:

Thanks,
Doyin