No money transferred

I made a bank transfer on the first, it’s been a week and there is no money on my freetrade account yet! I tried to reach someone via chat and no reply from anyone, they sent me a reminder on my email saying that I haven’t topped up my account, I replied to the email and guess what? No answer!

Hi Talita, welcome to the forum :wave:

I’m sorry you’re having issues with your bank transfer and that your funds have not reached your account.

Usually, cash takes a couple of hours to arrive.

Very occasionally, and unfortunately, there can be a delay in cash reaching your account, for a variety of reasons.

We’re super busy right now after a surge in new customers, but are making good progress in catching up on messages and we’re sorry you have not yet received a reply.

Could you try to delete and reinstall the app, as that may work. If not, please send us an email at and we’ll get someone to check it out as soon as possible. :pray:


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