We’d like to know who this external FX provider is.
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Suggest you get that message out as far and wide as you can - Twitter is nigh on rioting about this 
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So…I do agree it doesn’t “seem” to be FT fault but we don’t know.
FT I trusted you with lots of savings, if I cannot trust your partners then I cannot trust you, because I pay Plus and trust your platform because it gives me control. If your providers or their banks can then block stuff as they will, you either chose a POOR PARTNER or you have to clearly say to your users that YOU ARE NOT IN CONTROL.
Now…a class action here would be perfectly viable. My QUESTION (already asked on Twitter) is: if you really think is a poor decision, tell us THE NAME OF YOUR FX PROVIDER, or their bank.
Let us know where this decision originated. If we give you our money, we deserve to know who tied your hands in these cases, because eventually we’re giving our money also to them.
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Could this be competitors who have encouraged the FX provider to do this?
The Freetrade team must bear in mind how angry users are when formulating a response. The reason given is valid and yet it has been dismissed angrily by many. Although atypical best action may be to name and shame the FX provider, I expect you’ll be changing them anyway.
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As I said, and as asked on Twitter, you cannot expect us to BELIEVE YOU if you don’t tell us the NAME OF FX PROVIDER/BANK that you depend on and that’s blocking you.
Sorry, you want me to believe you, then you have to say it clearly. And after that, look for another one as a backup because this one cannot be trusted anymore.
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Name and shame them, Viktor!
Edit: great appearance on Sky. You nailed it and came across really well.
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Doesn’t feel like we can trust any broker anymore. I might give benefit of the doubt to Freetrade but it still feels like we’re being done dirty.
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Stop and take a deep breath. Close your eyes for 10 seconds. Get up and go for a walk around the block. Calm down.
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Angry mob wants names! Or you could continue to be professional, investigate the situation and take appropriate action in due course…
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Professionalism in this case is just a mask for “give the rich people the time they need to hide their guilt”
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Have a lie down mate.
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Can we still sell?
Of course you can sell. Selling is what they (not FT) want
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Appears you can schedule sales but says it won’t be actioned until 3pm on 1st Feb
And you want to buy shares to get richer
How is this NOT market manipulation? Blocking ALL US buying??
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“FT I trusted you with lots of savings, if I cannot trust your partners then I cannot trust you”.
Simple. As a customer I don’t wanna hear the blame game. Well said Deadwing
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Really? so I have to gamble that my shares will still be worth selling on Monday?
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