Within the app there is no option to start new conversations, maybe be an issue with my phone or could be the app.
I was contacted earlier on in the week and I was told the bank transfer and my linked bank account would be sorted within 3-5 working days. I’m now onto requesting for the third time for this to be completed.
In the nicest possible way, read the threads on the forum. There are plenty where myself and others have explained that there was a surge in demand, that is now being dealt with. Patience is still required, though. I know it sucks, but it’s also not much fun seeing loads of these threads. Be patient and things will be resolved in due course.
Yes, i understand they are busy. I was told to give 5 working days upon the second time i messaged. So i have waited 6 working days now and i was told to start a new conversation if i’m still having issues… which i am. Simply just following up on the conversation otherwise how am i meant to know if it gets sorted or not!
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