Problem: Top up Instant Transfer changes

Freetrade Chat 🔥
1

Hi,
we used to be able to top up directly from our registered bank accounts into Freetrade.

Today I tried, and I saw this was no longer possible.

There is no instant transfer option available. The only option is to go onto your bank account and manually make a transfer into Freetrade which is incredibly cumbersome.

Additionally the Freetrade unique reference ID cannot be copied, because the copy button doesn’t work on iOS 17.7 which is clearly a problem with the Freetrade app.

My only option is with Apple Pay, but this is far from ideal given that there is a limit.

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2

Hi,

The new process does work.

It was just a surprise before my morning coffee.

There ought to be some notice when one clicks on the Copy icon saying “Text copied” or similar. I clicked and thought nothing had been copied.

Otherwise, nothing to see here. Move on.

3

I’ve still got the option of instant bank transfer. Is it something related to your bank maybe?

1 Like
4

Used to work. My bank is [removed].

5

Same the instant transfer from the app is still available here (latest version of app on IOS)

side note, where did you find the account details in the app?

6

Hi,

The account details was not there before.
I noticed this new process today.

Withdrawals is still the same process.

7

curious indeed.

8

Hey @soko

Can you drop us a note please on hello@freetrade.io

The team wants to investigate this and see what’s causing the issue.

thanks
Alex

1 Like
9

Hi @soko

Can you give this another try when you have a chance. We’ve just made a few small tweaks to this and you should be able to top up as normal again.

Best,
Alex

2 Likes
10

Hi,
I just did an update of the app, and instant transfer is back.

Although I did not mind the bank transfer. Will a bank tranfer still work if I use the correct reference number? Always nice to have a back up :slight_smile: