Referral issue


It appears that referrals are not working. When someone follows the referral link they are not presented with a way to link the referral (such as with an email collection field), when I joined the queue last night I was given this email box!

As such I am stuck in the queue at 65007 despite having referred 3 people today alone.

There is also no indication in the app as to how many I have referred, this would be a helpful addition to the queue page.
When checking the verification page (following the link in the email) I show as having 0 referrals, presumably because none of the people I referred were linked to me.

Just wanting to let you know, there may be a bug, or it may be a feature, either way I’ve a long wait as I’m an Android :robot: user.

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Waiting list! How long 😩
(Alex Sherwood) #2

Welcome to the community :wave: & sorry about this. We made a change to the website today which may be causing a problem. We’ll look into that tomorrow.

In the meantime, if you let our support team know who you’ve referred, once they’ve signed up, then they’ll credit you for those referrals.

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In the app or some other way? It appears they are all asleep already tonight :grin:


(Alex Sherwood) #4

In the app ideally. They probably are :wink: if you leave a message they’ll reply tomorrow.



Thanks @alex.s I didn’t see an option to leave a message but I’ll double check now.

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