Hello team - I’m wondering if it would be worth changing the ‘typically replies in a few hours’ to a more reasonable timescale now that you’re increasingly more busy. I’ve been left on ‘not seen yet’ multiple times now, sometimes for days at a time (the most recent one has been 24 hours, and is a very simple question - “where is my free share that should’ve been allocated last week? I was told there was an error in a batch, but that the error had been fixed and all free shares had been allocated”.
Generally happy with the service, and for the most part its pretty quick to get a reply, but when you’re used to near-instant replies, its difficult to then have to wait days on end for a response.
Just a thought