I tried using the freetrade chat option on the app and its telling me these people (with lovely images of Krish, Lucy and Linda) typically reply under an hour. Yet i cant actually chat with them as i can only select options that tell me to email the team.
Its a bit obtuse and crap TBH. Why advertise a quick response, when you cant actually talk to someone, unless you email them and then its 3-5 to wait for a reply.
Its disappointing to say the least.