Hi, I’ve sent a chat to Customer Support but wondered if this has happened to anyone before?
I made two top ups through Google Pay on the 5th March: £400 @ 23:42 and £100 @ 23:44. These are correct. Merchant details for both transactions is: freetrade io INTERNET GBR
Then, today (6th March), two duplicate transactions were taken from my account: £400 @ 06:01 and £100 @ 06:01. Merchant details for both transactions is: freetrade io \68 Hanbury Street\INTERNETE1 5JL GBR
Neither of the duplicate transactions show up in Freetrade. So I can’t withdraw them. I never authorized the duplicate transactions.
Is this a known issue?
I can see that one of the team is looking into getting this sorted for you now. Thanks for your patience 