Transaction error

Hello Forum

This is my first post.

I made a £7,500 purchase of i-shares this morning, the money has been taken but the shares have not shown up and my account has been down £7,500 for the last 6 hours.

I raised a query with FT via the web app but with no reply and have just sent them an email which says three days to respond.

has this happened to anyone else before?
what is FT’s customer service like?

Thank you

1 Like

Hi Alexander

I’ve raised this to be addressed by customer service. Rest assured your money has not gone missing and that we will get this resolved for you.

Please DM me if you haven’t heard from customer service by tonight.