Transfer in Activity feed but not available to invest


#1

I made a transfer to my account via Santander maybe 2 hours ago. Payment is recorded on the activity tab as a top up, but does not show up on the account tab. This is a bit ambiguous, I guess it means it’s on its way but is not available to invest yet


Freetrade is Out :fire: Share your first thoughts once you get access!
(lukehebb) #2

I did mine at 11.30 this morning. Been sat in Activity for ages, was hoping to get a freetrade in today but apparently that’s not going to happen now!

No reply on chat for around half an hour either :thinking:


(Emma) #3

Odd. I transferred at about the same time and it was added to my account within an hour


(lukehebb) #4

Well now I’m even more confused


(Alex Sherwood) #5

We’ve had a bug today that’s caused this issue to happen - it’s not expected behaviour.

It’s only affected users that’ve signed up today, which is why Emma wasn’t affected.

We’re working to get this fixed ASAP.


(lukehebb) #6

Thanks for the update Alex! Here’s hoping it gets sorted soon so I can buy some shares! :smiley:


(Alex Sherwood) #7

Just to let you know, we’ve fixed this bug now & everyone’s balances should have been updated.