Transfer in Activity feed but not available to invest

I made a transfer to my account via Santander maybe 2 hours ago. Payment is recorded on the activity tab as a top up, but does not show up on the account tab. This is a bit ambiguous, I guess it means it’s on its way but is not available to invest yet

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I did mine at 11.30 this morning. Been sat in Activity for ages, was hoping to get a freetrade in today but apparently that’s not going to happen now!

No reply on chat for around half an hour either :thinking:

Odd. I transferred at about the same time and it was added to my account within an hour

Well now I’m even more confused

We’ve had a bug today that’s caused this issue to happen - it’s not expected behaviour.

It’s only affected users that’ve signed up today, which is why Emma wasn’t affected.

We’re working to get this fixed ASAP.

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Thanks for the update Alex! Here’s hoping it gets sorted soon so I can buy some shares! :smiley:

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Just to let you know, we’ve fixed this bug now & everyone’s balances should have been updated.

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