As much as a clanger as this is, I can hardly help but sympathise with FT – mistakes do happen unfortunately.
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I replied to the email and got a response.
I said that I’d already signed it about a month ago and no option exists where it says in the email.
They just said to ignore it.
Same - FT please advise
Hi all,
There was an error made when setting up the audience for this message this morning.
It’s essential that all customers who hold or trade in US shares have a valid W8-BEN form on file. These need to be renewed every three years.
Apologies for any confusion from this message.
Alex
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Maybe the app should show when a W8-BEN form was last renewed and/or when it will need to be done again, changing to a clickable item when due, rather than just hiding that item altogether and causing confusion.
Just a suggestion.
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Bulk selling people’s US shares could result in £1,000s of FX charges to rebuy for larger portfolios + market movement in the meantime. I’m not surprised people are spooked.
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Looks like they are sending out emails confirming your form’s complete for those like me who cant remember whether they did or not 
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I saw one of the founders on Ian King live the other day and have to admit I am thinking of getting an account with them as an addition. Just got a good impression from him but obviously need to look into a bit more rather than judge from a few mins on tv.
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Looks like they’ve launched their ISA and USD account
£10 a month I believe, I had the option to upgrade in my GIA a few hours ago but has gone
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