Can no longer topup my account from linked bank account

Hi everyone,

I’ve already sent an e-mail to Freetrade but am also trying to find an answer online. Historically I have regularly been able to topup my Freetrade account from my linked HSBC bank account without any issues whatsoever but since yesterday I keep receiving a message saying that the service is temporarily unavailable. I’ve just spent a lot of time on the phone to HSBC and they tried several things and are now adamant that the issue must be on Freetrade’s side. I can’t say for certain but I’m pretty sure this is since Freetrade forced me to update the app. I have also tried the App on a different device with exactly the same result. Anyone else having this issue? Any ideas how to resolve it?

Thanks in advance

8 posts were merged into an existing topic: What happens if I change my linked bank account?