Can’t start a live chat on the app?

[Eden]

Customer Support update

Hi All, For those that haven’t seen me around the community forum before, I’m Meghan and I’m the Customer Operations Manager at Freetrade. Some of you have flagged concerns around the responsiveness of the customer support team of late and I wanted to take a moment to address those concerns. Our internal plans and targets are above the current response times, and we’re working our way back to that level. We have had an unprecedented amount of new customers recently and this surge, coupled wit…

As a temporary measure, we’ll be limiting access to the customer support team over the weekend to give us an opportunity to catch up with responses.

I also don’t have an option to start a new chat btw