I made a withdrawal to my linked Monzo bank account 8 days but it still hasn’t arrived. I have tried to contact customer service since Friday but with no answer. Has anyone had a similar experience? This is extremely frustrating.
Hi Josh, first of all - welcome to the forum
Sorry to hear you’re experiencing issues funding your account and for the delayed response. We’re still pretty busy right now after a surge in new customers, but are making good progress in catching up on messages.
Usually, cash takes a couple of hours to arrive.
Very occasionally, and unfortunately, there can be a delay in cash reaching your account, for a variety of reasons.
If it helps, Apple Pay/Google Pay are instant.
We can’t access your customer information here, so could you please send us an email at email@example.com, and we’ll check it out?
Hi thank you for getting back to me. I’m not actually talking about funding my account. I am trying to withdraw settled cash back to my linked bank account. But it has gone missing for 9 days now.
Thanks for clarifying! Could you please drop me a DM with the email address you signed up with and I’ll get someone to look into this one for you?
Thank you Doyin. I have just DM’d you now.
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