Since the launch of the app on Tuesday, we’ve already had over 35 requests for new features & functionality from our amazing users
Until now, we’ve been recording those ideas in a spreadsheet & noting how many users made the same suggestion, to help with prioritisation.
But that doesn’t scale very well. And we want to make this list public, give the community an opportunity to help flesh out use cases or suggest solutions & share which ideas you would value most
So we’re trying something new - we’ve enabled the topic voting plugin on the #feedback-and-ideas category.
Whenever you have a new idea, please create a new topic in this category, to share it with the community. If we receive a suggestion via live chat from a user who doesn’t want to post it themselves then we’ll create the topic for them.
We’re not asking you to come up with solutions (although you’re welcome to suggest them!), the most important thing is that we understand the problem that you need us to solve or the outcome that you’re trying to achieve.
Once you’re at trust level one, you’ll be able to vote for up to 20 ideas in total so make sure that you only vote for the ideas that you think are most valuable for you. (We may change that limit if it’s too low).
We’ll use these votes, along with other considerations, to help decide which solutions we should work on.
Please feel free to comment on these topics & add your thoughts of course
Once a solution’s been rolled out for an idea, we’ll close the topic & your vote will be returned to you, to use to vote for another idea
In the meantime, you can see the most voted for ideas here
PS - if you have a bug to report, the best place to do that is still Intercom but feel free to post it in the #help category too.